Order Support
Use for order status, quantity, package selection, billing questions, or checkout issues.
Email Order Support →Contact options
Choose the subject that best matches your request. Each button opens a new email addressed to Lead Source with the correct subject line.
Main support email:
info@leadsource.shop
Shipping Support
Use for tracking, delivery delays, incorrect addresses, missing packages, or damaged shipments.
Email Shipping Support →Returns & Refunds
Use to request a return, report an incorrect order, or ask about refund status.
Start a Return Request →NFC & Programming Help
Use for programming instructions, tap-position questions, phone compatibility, or a possible NFC defect.
Email NFC Support →Business & Bulk Orders
Use for team packages, larger quantities, events, offices, promotional crews, or custom order planning.
Send a Business Inquiry →General Questions
Use for product questions that do not fit one of the categories above.
Ask a General Question →Order support
Include the following information when contacting us about an existing order:
Order number
Include the complete order number from your confirmation email.
Checkout email
Contact us from the same email address used when the order was placed.
Customer name
Provide the name listed on the order so we can locate it correctly.
Clear request
State exactly what happened and what assistance you are requesting.
For security, never email passwords, full payment-card numbers, bank-account credentials, or account access codes.
NFC and programming support
For a bracelet that is not opening the expected link, include your phone model, operating system, whether NFC is enabled, and what happens when the bracelet is tapped.
Before reporting a defect, try the following:
- Remove thick, metallic, magnetic, or battery-style phone cases.
- Confirm NFC is enabled when your phone requires a manual setting.
- Move the bracelet slowly around the phone’s normal NFC reading area.
- Test the destination URL directly in a browser.
- Test the bracelet with another compatible NFC-enabled phone when possible.
When reporting a possible defect, attach a short video showing the phone, tap location, and result.
Returns, damage, and incorrect orders
Report damaged, defective, missing, or incorrect items within 7 calendar days after delivery. Keep the product, original packaging, shipping box, and shipping label while the issue is reviewed.
Please include:
- Your order number and delivery date.
- Photos of the product and packaging.
- A photo of the shipping label when the wrong item or quantity arrived.
- A short video for an NFC-function claim when possible.
Review the Returns, Refunds & Exchanges Policy before mailing any item. Return approval is required.
Response time
Please allow up to 2 business days for a response. Messages received on weekends, holidays, or during unusually high order volume may be answered on the next available business day.
Sending multiple messages about the same issue may slow review. Reply to the same email thread and keep the subject line unchanged so the full history remains together.
A message does not automatically cancel, change, redirect, or return an order. Wait for written confirmation that the requested action was completed.
Store policies
These pages explain the rules that apply to orders, shipping, returns, personal information, and use of the Lead Source website.
Send us a message
Email Lead Source with a clear subject line and all relevant order or troubleshooting details. Do not include passwords or complete payment-card information.