Returns, Refunds & Exchanges

1. Return window

You may request a return within 14 calendar days after the order is marked delivered. A request submitted after this period may be declined unless the product is covered by applicable consumer law or an express warranty.

2. Return eligibility

To qualify for a standard return, the physical product must be:

• Unused, unworn, unwashed, and undamaged.
• Free from scratches, cuts, stretching, odors, stains, or other signs of use.
• Returned with its original packaging and included materials when reasonably possible.
• Accompanied by the order number or other proof of purchase.
• Sent back within the return deadline provided in the approval email.

We may reduce or deny a refund when an item is returned used, damaged, incomplete, or in a condition that prevents resale, except where prohibited by law.

3. Non-returnable items and services

The following are not eligible for a standard change-of-mind return:

• Optional NFC programming or setup services after the service has been completed.
• Bracelets programmed, personalized, labeled, packaged, or otherwise prepared to customer-provided specifications.
• Digital downloads, setup files, or other electronically delivered materials after access or delivery.
• Gift cards, promotional items marked final sale, or free items included with an order.
• Products damaged through misuse, improper storage, cutting, stretching, unauthorized modification, or exposure beyond normal intended use.

4. Damaged, defective, or incorrect orders

Inspect your order after delivery. Contact us within 7 calendar days if the package arrives damaged, the wrong item was sent, an item is missing, or the bracelet’s NFC chip appears defective.

Please include:

• Your order number.
• A clear description of the issue.
• Photos of the product, packaging, and shipping label when applicable.
• A short video showing the NFC issue when reasonably possible.
• The phone model and troubleshooting steps already attempted for an NFC claim.

After review, we may provide troubleshooting, a replacement, store credit, or a refund. Do not discard the product or packaging until the claim is resolved.

5. NFC compatibility and setup issues

NFC performance depends on the phone model, NFC settings, tap position, phone case, operating system, programmed destination, and network connection. A bracelet is not automatically defective because one phone cannot read it.

Issues that normally do not qualify as a product defect include:

• A phone that does not support NFC or has NFC disabled.
• A thick, metallic, magnetic, or battery case interfering with the NFC signal.
• Tapping the wrong location on the phone.
• A broken, expired, restricted, or incorrectly entered destination URL.
• A third-party website, app, payment service, or social platform being unavailable.

6. How to start a return

Keep your shipping receipt and tracking number. We are not responsible for return packages lost before they reach the approved return location.

7. Return shipping costs

For change-of-mind returns, the customer is responsible for return shipping costs. Original shipping charges, expedited shipping fees, customs fees, and other delivery-related charges are non-refundable unless the return results from our error or the item is confirmed defective.

When we approve a claim for an incorrect, damaged, or defective item, we may provide a prepaid label or reimburse reasonable standard return shipping costs. Do not purchase premium or expedited return shipping unless we authorize it in writing.

8. Refund processing

We will inspect approved returns after they arrive. If accepted, the eligible refund will be issued to the original payment method, normally within 7 business days after the return is accepted.

Your bank, card issuer, or payment provider may require additional processing time before the credit appears. Depending on the provider, this may take approximately 5–10 additional business days.

Completed programming fees, non-refundable shipping charges, and any authorized deductions for a used, damaged, or incomplete return will not be included in the refund.

9. Exchanges

Exchanges are subject to availability. The fastest method is usually to request a return and place a new order after the return is approved. Defective or incorrect items may be replaced directly when inventory is available.

We do not guarantee that a particular quantity, bundle, color, or package will remain available while an exchange is being processed.

10. Order cancellations

Contact us as soon as possible to request a cancellation. We can cancel and fully refund an order only when fulfillment has not started.

Once an order has entered production, programming, customization, packaging, or shipment, cancellation is not guaranteed. Completed programming or customization charges are non-refundable.

11. Unshipped orders and shipping delays

We aim to ship within the timeframe displayed during checkout or in your order confirmation. If we cannot ship within the promised timeframe, we will provide an updated estimate and, when required, give you the option to accept the delay or cancel the unshipped order for a refund.

Carrier delays after a package has been accepted by the shipping provider may be outside our direct control. Contact us when tracking has not updated for an unusual period so we can review the shipment.

12. International customers and legal rights

Customs duties, import taxes, brokerage fees, and similar government charges are normally the customer’s responsibility and are not refundable by Lead Source.

This policy does not limit rights that cannot legally be waived under the laws that apply to your purchase. Customers in jurisdictions with mandatory withdrawal, refund, repair, replacement, or warranty rights retain those rights. Where this policy conflicts with mandatory consumer law, the mandatory law controls.